Refund Policy

Every account starts with a 90-day free trial with no payment details taken, so you can evaluate Properlogical fully before any money changes hands.

If Properlogical isn’t right for you, tell us within 14 days of your first subscription payment and we will refund it in full — no questions asked.

Subscriptions are billed monthly and you can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We don’t give partial refunds for unused time in a billing period as standard, but if something has gone wrong — an outage that materially affected you, or an exceptional circumstance — email us and we’ll take a fair view.

In addition, under clause 11.5 of our Terms of Service you may cancel with immediate effect and receive a pro-rata refund of sums paid in advance for the unused remainder of the period if: we notify you of an error in the price or description of your subscription and you don’t wish to proceed; we make a significant change to the service that materially affects your use of it; or we suspend the service for more than 7 continuous days for a reason within our control.

Duplicate charges, charges after cancellation, or any other billing error are refunded in full as soon as we verify them.

Payments are processed by our merchant of record, Paddle, and refunds go back to your original payment method — typically within 5–10 business days of approval.

Email hello@properlogical.com from your account email with the payment date and amount. Nothing in this policy affects your statutory rights.